Frequently Asked Questions

Everything you need to know about shopping the official Tractor Boys gear.

How much does UK standard delivery cost and how long does it take?

Standard UK delivery is £4.99 and typically takes 3-5 working days. We also offer a 'Click & Collect' service from the Planet Blue store at Portman Road free of charge.

Can I return a personalized shirt if it doesn't fit?

Unfortunately, we cannot accept returns or exchanges on any shirts that have been personalized with name, number, or league patches, unless the garment is faulty.

Do you offer international shipping for overseas fans?

Yes, we ship Ipswich Town merchandise worldwide. Shipping costs and delivery times vary by destination and are calculated at the checkout stage.

What payment methods do you accept online?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How do I know what size kit to order?

We provide a comprehensive size guide on each product page. Please note that 'Elite' player-fit shirts are designed to be more aerodynamic and tighter than standard 'Replica' shirts.

What is your return policy for non-personalized items?

You can return unused items in their original packaging within 28 days of purchase for a full refund or exchange, provided you have the original receipt or proof of purchase.